Title: Sales Support / Sales Operations

Frank Darling is an online female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We’ve been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.

We have an immediate, on-site opening for Sales Support  in our Flatiron Studio.  The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional with strong interpersonal skills that thrives in a fast-paced, hands-on environment.

Key Duties and Responsibilities:

Customer Facing:

• Facilitate pick-ups and drop-offs

• Field walk-ins if no sales designer is available

• Opening and answering door

• Greeting customers 

• Offering beverage and seating customers 

• Contacting late-appointments

• Rescheduling appointments 

• Fielding phone calls

Showroom Organization

• Manage showroom music

• Manage the local inbox on Kustomer

• Keep showroom clean and organized

• Wash dishes

• Keep vitrines clean and jewelry samples organized
  

Operations

• Handle all inbound and outbound diamond shipments

• Manage sample inventory -> not reordering

• Printing and bag assembly

• Main liaison for gemology team for shipments 

• Pick up and drop off packages from fedex as needed

• Pick up and drop off packages from Production HQ as needed

• Liaison with Client Care regarding last minute pick ups / last minute ships

• Partnering with the manager to handle any extraneous tasks

• Liaison with Director of Launch and Retail Growth regarding space needs and issues

• Managing internal sample transfers between showrooms

• Liaison with Marketing for any in person activations

• Ensure sales team has proper tools at all times

Requirements and Experience:

• Strong knowledge of fine jewelry styles and trends

• A keen eye for detail and a high level of empathy and professionalism

• Ability to work proactively and think creatively to solve problems as they arise

• Solid organizational skills

• Ability to multitask and juggle many client requests at once

• 1 or more years of  jewelry experience preferred

• Extremely detail oriented

• Excellent communication skills

• Technologically adept

• Able to lift up to 15 pounds ~ when required

Job Details:

Full time on site role located in Tribeca NYC

Office hours are 10AM to 6PM

Available schedules: Thursday - Monday

Benefits

• Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success

• Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!

• 401k. Optional 401k program.

• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge

• Disability and Life insurance. 100% employer-paid.

• Pre-Tax Commuter Benefits.

• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.