The Showroom Operations Manager owns the day-to-day functionality, security, and physical experience of all Frank Darling showrooms. This role ensures every location operates seamlessly while building scalable systems to support a growing retail footprint. They proactively identify and resolve issues before they impact the business.

Core Ownership Areas

1. Showroom Operations

• Own daily operational functionality across all showroom locations, ensuring spaces are fully operational, maintained, and client-ready at all times.

• Maintain consistency of the Frank Darling brand experience across all locations (look, feel, scent, music, and hospitality).

• Proactively identify and resolve operational issues before they impact the client experience or team performance.

• Test and ensure shipping feasibility and assist in triaging and resolving ongoing shipping issues.

• Develop operational standards and best practices that can scale across future showroom locations.

• Manage showroom access, including keys, alarm codes, access credentials, and security permissions for new hires, transfers, and terminations.

• Develop annual facilities and maintenance budgets.

• Build preventive maintenance schedules.

• Recommend capital improvements and operational investments.

2. Facilities, Utilities & Security Management

• Manage facilities across every showroom and NY headquarters, including but not limited to: safes, alarm systems, security cameras, access control, internet, utilities, HVAC, lighting, plumbing, and waste management.

• Coordinate all repairs, maintenance requests, and emergency service calls.

• Manage relationships with landlords, property managers, contractors, and service vendors as it relates to ongoing maintenance and repairs.

• Negotiate, manage, and renew maintenance, utility, cleaning, security, and other facility service contracts.

• Manage facility-related budgets and identify opportunities to reduce operating costs without compromising the client experience.

• Ensure showrooms remain compliant with applicable safety, security, and building requirements.

• Maintain emergency procedures and coordinate responses to facilities-related incidents.

• Partner with the Showroom Launch Director on facility improvements, renovations, and operational aesthetic enhancements.

• Be available for alarm calls across all locations

3. Office Management

• Oversee day-to-day operations of the 50 Hudson office.

• Ensure shared spaces are organized, stocked, functional, and reflective of the Frank Darling brand.

• Manage office vendors, supplies, cleaning, repairs, and building services.

• Coordinate office moves, workspace changes, and ongoing improvements.

• Support employee onboarding by ensuring workspaces, equipment, and office access are ready for new hires.

• Look for opportunities to reduce costs through smarter budgeting and purchasing

• Manage repairs, building management, and handyman services

• Own and report on office budget

4. Projects & Continuous Improvement

• Lead operational improvement initiatives across the showroom fleet.

• Identify opportunities to improve efficiency, reduce costs, and enhance the client experience.

• Manage special projects related to showroom operations and retail expansion.

• Develop scalable processes to support Frank Darling's continued growth.

Other Details

• Potential for 1–2 weeks of travel per month, depending on business needs.

Qualifications

For example:

• 3+ years of experience in retail operations, facilities management, or multi-site operations.

• Experience managing vendors, contractors, and facilities budgets.

• Strong project management and organizational skills.

• Ability to prioritize multiple projects in a fast-paced environment.

• Comfortable traveling frequently between showroom locations.

• Excellent communication and problem-solving skills.

• Experience with new store openings is a plus.